Pensions come with their own specialist language, complex regulations and documents

Pensions are complicated, and it can be hard for members to understand their benefits and the choices involved.

Trustees have a duty to look after their members and make sure that they’re in a position to make informed decisions.

Pensions are also one of the biggest costs for employers. For employers to get full value from their investment in pensions, it’s essential that everyone understands the benefits.

So explaining pension benefits clearly is in the interests of members, trustees and employers alike.

How can First Actuarial help?

First Actuarial provides clear, understandable information to members, in our day-to-day administration work or as part of an exercise to improve understanding among members.

We run simple communication projects that include:

  • Scheme websites
  • Online benefit calculators or modellers
  • Total reward statements
  • Scheme booklets
  • Newsletters.

We also offer an independent financial education service, working with clients to improve staff wellbeing, with a combination of one-to-one sessions, presentations, webinars and online or mobile tools.

Day-to-day work with members

We give members clear information that they can understand. Our administrators are happy to spend time on the phone with members explaining their options and making sure they understand the information we’ve provided.

We have developed new tools, such as our online firstselect software, which cut through jargon and explain to members exactly what they need to do to start to receive their pension.

Scheme websites

We can give members and trustees access to a simple website where they’ll find all the information they need about their scheme.

Members can access:

  • Booklets
  • Announcements
  • Newsletters
  • Personal data
  • Benefit modellers
  • Quotations issued by the pension department.

Trustees can access:

  • Trust deeds and rules
  • Meeting packs and minutes
  • Key actuarial and legal advice
  • Administration reports
  • Our specialist software tools, such as firstview and firstflight.

In short, our websites provide secure access to all the information that members or trustees will need.

Benefit modellers

Modellers can play a powerful role in helping people understand their benefits, helping them understand their options and promoting better decision-making at retirement.

We can produce a bespoke benefit modeller for your scheme. This will give members immediate answers to what-if questions, and help them focus on the decisions that matter.

A benefit modeller will support your members, while improving perceptions of your scheme.

Why choose First Actuarial?

We have developed a strong culture of clear communication, and our staff are skilled at simplifying complex issues with trustees, employers and members. We all go out of our way to make sure members understand our guidance and information.

Our groundbreaking financial wellbeing service has been honed through large-scale projects with FTSE 100 clients. We bring that expertise to large and small clients cost-effectively, and we have transferred those skills across our teams.

Clients and members tell us we explain things well.

Get in touch

Get in touch with us to discuss how we can help you

We have worked with First Actuarial since 2003 and have found them to be efficient, reliable and a joy to work with. Their strength lies in putting all the usual pension jargon into a simplified language that anyone can understand. Our only disappointment is that we did not find them sooner!

- Jane Helps - Vice President of Operations

First Actuarial case studies

The Kennel Club

Concerned about the risk of an Employer contribution increase as a result of high liabilities, Trustees of the Kennel Club Pension Fund turned to First Actuarial.

“They’re extremely professional and helpful. Their input always seems sound, logical and well presented. First Actuarial handled the transition well, they provide us with helpful guidance, and have delivered what they promised when they pitched for the work.”


Royal Mail

The Communication Workers Union (CWU) enlisted the help of First Actuarial when Royal Mail proposed replacing its Defined Benefit pension fund with individual Defined Contribution arrangements.

“I can’t speak highly enough about First Actuarial – their people have been brilliant. The journey has been inspirational, nothing but a positive experience.”



As a result of an unusual clause in their trust deeds, Trustees of the pension scheme sponsored by the Society of British Aerospace Companies (SBAC) funded their liabilities on a buy-out basis.

“First Actuarial are very proactive. They respond quickly and get things done. They have proved to be competent and conscientious, and have a very professional and personable approach to business relations.”

See all our case studies
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