Our working culture at First Actuarial

Every company says it's different, but we really are

At First Actuarial, we recruit, develop and retain the talented people needed to deliver outstanding services to our clients. And we nurture a culture that brings out the best in every one of our employees.

At the same time, we have a strong distinctive character that is all our own.

We put our clients first

We take pride in our client-first approach to pensions services. We love what we do, which is why we get excellent feedback from the people we work with. In our latest survey, 100% of our clients said they were happy to recommend us to others.

We provide relaxed and friendly work environments

Our staff bring their true selves to work, rather than hiding behind a professional mask during office hours. And they enjoy a good work-life balance. We are a family-friendly firm – providing the flexibility needed for childcare and other commitments.

We take individual responsibility for our work

Our work culture is one of individual responsibility. What everyone at First Actuarial shares is a hands-on approach and can-do attitude.

Our staff get the support they need to excel

Our commitment to training and professional development extends to every staff member on every team. We do everything we can to bring out the best in our talented people.

We share a positive mindset

We reward hard work – getting things done to a high standard – and enjoy each other’s successes. We have a no-blame culture and learn from mistakes rather than pointing the finger.

Professional development at First Actuarial

How does First Actuarial nurture a culture of active learning and development? We take professional development seriously. We help all our staff fulfil their professional potential in ways that meet their individual needs and aspirations. We support them with training, formal paths to recognised qualifications, and continuous professional development. We work hard to retain valued individuals, and our staff respond positively to the opportunities we offer.

Find out more

First Actuarial case studies

The Kennel Club

Concerned about the risk of an Employer contribution increase as a result of high liabilities, Trustees of the Kennel Club Pension Fund turned to First Actuarial.

“They’re extremely professional and helpful. Their input always seems sound, logical and well presented. First Actuarial handled the transition well, they provide us with helpful guidance, and have delivered what they promised when they pitched for the work.”



PremierFirst makes cost and time savings by moving its documents to First Actuarial’s secure Client Hub

"First Actuarial offered us a sensible and well-priced proposition. They supported us very well in uploading all our information in a structured way.
We’re not aware of any document going missing in the process. And it’s maintained very well."



The RSPB was determined to minimise the impact of its new defined contribution scheme on employees, and appointed First Actuarial to support the transition and select a provider with strong ethical values.

“I would definitely recommend working with First Actuarial. Their consultants went over and above the call of duty to make sure the project progressed smoothly.”

See all our case studies
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