What does the administration services team do?
We’re the people who look after pension scheme members, making sure they understand their benefits and rights fully enough to make important decisions. This involves communicating complicated issues clearly, either in writing or over the phone. Our administrators are open and friendly, able to put members at ease.
Many members feel swamped by all the pension information out there and the choices they have to make, so we pride ourselves on being clear and supportive to members. Because our staff have no internal targets to meet, they can spend as long as necessary talking to members who need our help.
As well as dealing with members, we oversee the day-to-day running of pension schemes. We are the glue that holds everything together, making calculations and dealing with third parties like HMRC and The Pensions Regulator, helping schemes run smoothly.